tak99's Privacy Policy

1 Introduction & Scope

tak99 ("we", "us", "platform") operates a secure and reliable online casino and betting platform for mobile gaming players in Bangladesh. This Privacy Policy ("Policy") describes what information we collect about you when you use tak99's website and services, why we collect it, and how it is stored and kept secure.

This Policy applies to all tak99 services, web pages, mobile access points, and any associated digital channels. By using our platform, you agree to the terms of this Policy. If you disagree with any part of this Policy, please stop using our services and contact us for assistance.

This platform is intended solely for persons aged 21 or older. We do not knowingly collect information from minors.

2 Information We Collect

tak99 may collect various types of information for different purposes. This information can be divided into the following categories:

2.1 Information You Provide Directly

When you create an account or use tak99's services, you may voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• National ID card or passport details (for identity verification)
• Payment information — bKash, Nagad, Rocket, or bank account details
• Any information provided when contacting the support team

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type, operating system, and device model
• Session information — login time, logout time, session duration
• Your gaming activity and transaction history
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In certain circumstances we may receive information about you from payment service providers, identity verification agencies, or fraud prevention services. This information is used solely to improve the quality of our services and to ensure security.

3 Purposes of Using Information

tak99 uses your information for the following legitimate purposes:

3.1 Account Management and Service Delivery

• To create, verify, and manage your account
• To process deposits, withdrawals, and other financial transactions
• To personalize your gaming experience
• To apply bonuses and promotional offers

3.2 Security and Compliance

• To detect and prevent fraud, money laundering, and other illegal activities
• To enforce age verification (21+ policy)
• To detect and prevent multiple accounts
• To enforce our rules and terms and conditions

3.3 Communication and Support

• To provide 24/7 live chat and email support
• To send important account-related notifications
• To share relevant promotional information, with your consent

3.4 Platform Improvement

• To improve the quality of services and user experience
• To identify and resolve errors
• To analyze usage patterns (in the form of anonymous statistics)

4 Information Storage and Security

tak99 has implemented industry-standard technical and organizational measures to protect your information.

4.1 Encryption and Security Technology

Our platform uses SSL/TLS encryption, which secures all data exchanged between your browser and our servers. Sensitive information, including passwords, is always stored in encrypted form — no staff member or system can view it directly.

4.2 Data Retention Period

Your information may be retained for as long as your account is active and for as long as necessary thereafter to meet applicable legal obligations. Financial transaction records may be retained for a longer period for audit and compliance purposes.

4.3 Third-Party Access Controls

Access to our systems is restricted to authorized personnel only. All access logs are recorded and reviewed regularly. We conduct regular security assessments and audits.

5 Information Sharing and Third Parties

tak99 does not sell your personal information to third parties. However, information may be shared in the following circumstances:

5.1 Service Provider Partners

We work with trusted third parties who provide certain services on our behalf — such as payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, fraud prevention, and server hosting. These partners' use of information is strictly limited and governed by contract.

5.2 Legal Obligations

We may be required to disclose information in order to comply with court orders, lawful requests from law enforcement agencies, or applicable law. Before any such disclosure, we will endeavor to notify you to the extent possible, unless legal restrictions prevent us from doing so.

5.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may form part of the transferred assets. We will notify you in a timely manner before any such change.

6 Cookies and Tracking Technology

tak99 uses cookies and similar tracking technologies that improve the functionality of our services and make your experience more convenient.

6.1 Essential Cookies

These cookies are essential for the core functionality of the platform — such as maintaining login sessions, managing security tokens, and remembering user preferences. Without these cookies, the service may not function properly.

6.2 Analytical Cookies

We may use analytical cookies to understand how users interact with our platform. This information is collected anonymously and used to improve the service.

6.3 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause certain parts of the service to not function properly.

7 Your Rights and Choices

As a tak99 user, you have certain important rights over your own information:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: If your information contains any inaccuracies or errors, you may request that they be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though some information may be required to be retained due to legal obligations.
• Right to Restrict Processing: In certain cases you may request that the processing of your information be limited.
• Right to Withdraw from Marketing: You may unsubscribe from promotional emails or messages at any time.
• Right to Lodge a Complaint: If you have any concerns about your information, you may contact our support team directly.

To exercise any of the above rights, please contact our support team. We provide assistance in both Bengali and English.

8 Responsible Gaming and Data Protection

tak99 handles responsible gaming information with particular care. If you request self-exclusion or the setting of gaming limits, that information is kept strictly confidential and used solely for your protection.

To learn more about responsible gaming, please visit our Responsible Gaming page.

9 Protection of Minors

tak99's services are strictly for persons aged 21 or older. We do not intentionally collect information from anyone under the age of 21. If we believe that a minor's information has entered our system, we will immediately close that account and delete the associated information.

If you believe that a minor has registered on our platform, please notify our support team immediately.

10 International Data Transfers

Our servers and infrastructure may be located in various countries. If your information needs to be transferred outside Bangladesh, we will ensure that such a transfer is carried out in accordance with applicable data protection standards.

For international transfers, we ensure appropriate contractual safeguards are in place so that your information remains protected in accordance with the standards described in this Policy.

11 Policy Changes and Updates

tak99 reserves the right to update this Privacy Policy from time to time. If any significant changes are made to the Policy, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A notification will be displayed when you log in to the platform
• The "Last Updated" date at the top of this page will change

If you continue to use the platform after changes are made, you will be considered to have accepted the updated Policy. For significant changes, your explicit consent may be sought.

12 Definitions and Terminology

The definitions of key terms used in this Policy are provided below:

• Personal Information: Any information that can directly or indirectly identify a specific individual.
• Processing: Any operation involving information, including collection, storage, modification, retrieval, use, disclosure, or deletion.
• Third Party: Any person or entity other than tak99 and the user.
• Cookie: A small text file stored on your device that improves website functionality.
• SSL Encryption: Industry-standard security technology used to transmit information safely over the internet.